Setting Alternate Greetings

Hello,

I am re-sending out instructions for setting up alternate greetings. 

     1.  You must first call the greetings administrator at 832-395-1299.
         2.  When prompted for the ID, enter "2580".

3. When prompted for the password, enter "0852".
4. When prompted for the extension of the call handler, enter 1 and the 10 digit number of the branches main phone number (for example 18323931810).
5. Listen to the prompts, they will let you activate/deactivate/record an alternate greeting among other things.  The alternate greeting should be used on holidays.  To use it, record a greeting for it, and then activate it.  While the alternate greeting is active, all other greetings and busy/closed behavior are ignored.  Deactivate the alternate greeting when the holiday is over. 

A typical alternate greeting is: 

1.    Thank the caller and follow with the name of the branch/unit and the library system.

Thank you for calling the Alief Regional Library, part of the Houston Public Library System.

2.    State that the library will be closed for the named holiday, the dates it will be closed and when it will next be open.

The library will be closed for the Christmas holidays on Wednesday, December 24 and Thursday, December 25^th.  We will resume normal hours of operation at 1pm. on Friday, December 26th.

 

Thanks to Jennifer Myers at HEI for the information about using the 1 and the number.  J

Let me know if you have any questions.

Laurie Covington

Senior Manager of Customer Experience Administration

Houston Public Library

500 McKinney

Houston, TX  77002

832-393-1367